Look Up for your Queries

Shipping


Q. What are the shipping charges on Earthma products?

Earthma offers free shipping within India on all products above Rs 500. For international orders, appropriate shipping cost is charged.


Q. How long will it take to receive the ordered products?

We attempt to process every order and ship within 24 hrs. Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering. Depending upon your location within India, post ordering this should take overall 4-6 days to get delivered.


Q. What will be the mode of delivery?

Earthma has partnered with India Post, First Flight and DTDC for shipment of products in India.


Return/ Modify/ Cancel


Q. How do I return the product if it is defective/damaged?
In case the product received has any defect, please notify us on info@earthma.in or call us on any Customer Care phone numbers with your order no. within 7 days of receiving the product. We will address the issue in a manner, favorable to you and reprocess your order if required.


Q. Can I modify the shipping address of my order after it has been placed?

Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at Contact Number.


Q. Can I cancel the order after it is placed?

While there is no option for customer to cancel the order on their own once the payment is made, you can get in touch with any Customer Care as soon as possible with your order number. As long as your order has not been shipped, we can cancel it and refund your amount.


Q. Can I modify my order after placing it?

Yes, you can modify an order until it has gone into processing, for which you should get in touch with Customer Care


Payments


Q. What are the payment options available at Earthma Universal Remote?

The payment options we support are:

Credit Cards/ Debit Cards (all)
Net Banking
We provide option of HDFC payment gateways which process all credit card transactions over secure encrypted connection

Q. Do you provide Cash on Delivery (COD) payment option?
Currently, Earthma doesn't offer Cash on Delivery option of payment.


Q. What should I do if my payment fails?

In case of successful payment, you will receive an email confirmation from Earthma Universal Remote.
In case of payment failure, please retry ensuring:
Information passed on to payment gateway is accurate i.e. account details, billing address etc...
Your internet connection is not disrupted in the process
If your account has been debited after a payment failure, it will be rolled back within 24 hrs. You can get in touch with Customer Care with your order number.


Ordering & Tracking


Q. How do I check the status of my order?

You can check the status of your order by following steps:
Log on to your account by signing in.
Click on 'my account' on top right of website header.
Click on 'my order history' under the Shopping section.
Search the order by date by specifying the duration since the order has been placed.
Search results with your order number and the details of the status will appear.


Q. How can I track my product shipment?
Orders once processed and shipped can be tracked using the tracking number. A mail is sent to the customer after the order is shipped with this tracking number along with the service provider details.


Q. How will I know if order is placed successfully?
You will receive an email confirmation from order@earthma.in once your order is successfully placed. This mail will have all the details related to your order.