Got questions? We’ve got answers. If you have some other questions, feel free to send us an email to

    Q. How can I make a comment about the service I received at an Earthma Store?

    We always welcome your feedback about our service- whether you found it helpful or friendly. You can connect with us anytime at Customer support: + 91-120-2563 903/4 Whatsapp: +91-9318420051 E-mail:

    Q. What Do i Do in case of Failed delivery?

    In case of a Failed Delivery, you can reach us at + 91-120-2563 903/4 Whatsapp: +91-9318420051 E-mail:

    Q. I have received a damaged /defective /wrong product in my order, how should I proceed?

    In the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund within a few days of receiving the order. You can request at our Customer support Number: + 91-120-2563 903/4 Whatsapp: +91-9318420051 E-mail:

    Q. Which Earthma remotes are ready to use?

    Earthma Universal remote control for Samsung 3d smart LCD LED TV and Earthma LG LED/LCD Smart TV universal remote control are the two remotes which are ready to use. There is no setup required. You just simply insert the batteries and start using it. Volume and Channel keys provide easy control.

    Q. How long does the Earthma Remotes warranty last?

    The Standard warranty for Earthma Universal Remotes including ion 1, ion 3, Samsung 3 D smart remote & LG smart TV remote, is for 3 months. The warranty duration for ion 4 & ion pro remotes is 6 months


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